FINALLY!

Some of you might recognize the mess I received in my mail box some months ago. If not, here’s a photo to refresh your memory:

That was 19th of June.

I received a replacement for my order at http://www.gobuy.dk in October O.o Yes, you read it correctly. October!

4 months after I had been in contact with customer service several times and numerous excuses later they finally decided to send me some new polishes. I was happy when I saw the package in my post box, but when I opened it and saw that they had given me two of the same colours and that two of the lids on the polishes had cracks. I was furious. I had been waiting for these polishes for almost 4 months – and the money had been transferred long ago – and still I did not receive my products.

I wrote customer service a very angry e-mail and told them that this kind of customer “service” was unacceptable and that I was a very unsatisfied customer. That has been a month now. No answer.

I got my product and I’ve learned my lesson: never to buy anything from gobuy.dk again!

That being said…. I looove these polishes! They are so easy to apply and the colours are just yummy. Swatches will be up as soon as my nails grow a bit longer and my cuticles get nicer (they’ve suffered a lot from stress lately).

Kongsøre of Denmark turned out to be a really nice brand! You can shop them here. All polishes are smooth cremes and the application is really easy. All polishes need one or two coats. No more. I love their opaqueness!

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Nogle af jer husker måske da jeg modtog ovenstående i min postkasse i sommers. Det var neglelak jeg havde bestilt gennem et Downtown tilbud. Lakkerne skulle leveres af www.gobuy.dk, men blev altså lagt i min postkasse i den tilstand der ses på billedet foroven. Jeg tænkte, at det var en menneskelig fejl og ringede straks til dem og blevet lovet nogle nye lakker med det samme. Der gik 4 (FIRE!) måneder før jeg endelig modtog nogle nye lakker. Jeg havde været i kontakt med kunderservice utallige gange, hvor jeg konstant blev lovet, at NU ville de sende lakkerne. Da jeg så endelig modtog pakken efter fire måneder, var der lagt to af de samme farver i, plus at to af lågene på lakkerne var flækkede.

Jeg blev mildest talt rasende på gobuy.dk og skrev hurtigt en sur mail, om at det var uacceptabelt at behandle deres kunder som de havde gjort og at jeg var en meget utilfreds kunde. Den mail blev send for en måned siden. Jeg har endnu ikke hørt fra dem.

Jeg fik mine lakker i sidste ende og jeg er helt vild med dem, men jeg er slet og ret meget utilfreds med alt hos gobuy.dk. Kedeligt altså!

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